As a Pan-American Life health policyholder, if your diagnosis is positive for the disease, we will cover the health care costs associated with treatment, as stipulated early in the pandemic in 2020 when pandemic exclusion was waived and in accordance with the terms and conditions of your individual or group policy.

We are a health promotion insurance company, we urge you to follow all the measures recommended by global and local health authorities to continue taking care of your health.

In addition, we encourage you to read about the virus on our comprehensive health care and wellness website: PALIGMED.

Client Services

For Questions:

Online Requests

Health Authorizations:

Claims Processing:


For online payments

Electronic Bank Transfers:

Bancolombia No. 126-15461327

Pan-American Life de Colombia Compañía de Seguros S.A.,

identificada con Nit No. 860.038.299-1.

Provider Payments

Please send bill and supporting documents: