To our valued Insureds, Brokers, Insurance Agents, and Suppliers,

We are aware of your concerns regarding the Coronavirus COVID-19.

Medical treatment for COVID-19 will be covered like any other illness, in accordance with the terms and conditions of the insured’s individual or group health insurance policy, and group life insurance policy.

The spread of Coronavirus/COVID-19 is creating an extremely dynamic, rapidly evolving situation. Therefore, Pan-American Life of Colombia is constantly monitoring the situation and closely following the information provided by the Colombian Ministry of Health, the Colombian Financial Oversight Agency, and the Colombian Insurers Federation (Fasecolda).

As a health insurance and health promotion company, we urge you to follow all measures recommended by international and local health authorities to stop the spread of the outbreak, and in particular, to share these recommendations so that together, we can stop the virus.

In addition, we encourage you to read about the virus on our comprehensive health care and wellness website: PALIGMED.

Client Services

For Questions:

Online Requests

Health Authorizations:

Claims Processing:


For online payments

Electronic Bank Transfers:

Bancolombia No. 126-15461327

Pan-American Life de Colombia Compañía de Seguros S.A.,

identificada con Nit No. 860.038.299-1.

Provider Payments

Please send bill and supporting documents: