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Pan-American Life Insurance Group is currently experiencing a disruption to some of our services and we are working to restore them. To facilitate communication during this time, we have created a temporary email accounts as an official communication channel.

Please contact us at the following temporary email addresses. We apologize for any inconvenience this may cause and will provide updates as they become available.

United States

Hours of operations - 7:30 am to 5:00 pm CST

Country

Customer Service

New Business Group

United States

CustomerServiceUSG.temp@palig.onmicrosoft.com

AccountManagementUSG.temp@palig.onmicrosoft.com


Latin America and Caribbean

Our regular customer service phone lines are active. In addition, you can send your questions to the email accounts in the table below from 8am to 5pm local times.

For Medical Emergencies after 5pm, please use RSCTemp@palig.onmicrosoft.com

Country

Pre-Authorizations

Customer Service

New Business Individual

New Business Group

Aruba

CustomerServiceAW.temp@palig.onmicrosoft.com

Caribbean

Authorizations.temp@palig.onmicrosoft.com

CustomerService.temp@palig.onmicrosoft.com

IndividualSales.temp@palig.onmicrosoft.com

GroupSales.temp@palig.onmicrosoft.com

Cayman

AuthorizationsKY.temp@palig.onmicrosoft.com

CustomerServiceKY.temp@palig.onmicrosoft.com

SalesKY.temp@palig.onmicrosoft.com

Colombia

AutorizacionesCO.temp@palig.onmicrosoft.com

ServicioAlClienteCO.temp@palig.onmicrosoft.com

VentasIndividualCO.temp@palig.onmicrosoft.com

VentasGrupoCO.temp@palig.onmicrosoft.com

Costa Rica

AutorizacionesCR.temp@palig.onmicrosoft.com

ServicioAlClienteCR.temp@palig.onmicrosoft.com

VentasIndividualCR.temp@palig.onmicrosoft.com

VentasGrupoCR.temp@palig.onmicrosoft.com

Curacao

CustomerServiceCW.temp@palig.onmicrosoft.com

Ecuador

AutorizacionesEC.temp@palig.onmicrosoft.com

ServicioAlClienteEC.temp@palig.onmicrosoft.com

VentasIndividualEC.temp@palig.onmicrosoft.com

VentasGrupoEC.temp@palig.onmicrosoft.com

Ecuador

Reembolso
ReembolsoEC.temp@palig.onmicrosoft.com

Creditos Hospitalarios
CreditosHospitalariosEC.temp@palig.onmicrosoft.com

Reclamos
ReclamosEC.temp@palig.onmicrosoft.com

El Salvador

AutorizacionesES.temp@palig.onmicrosoft.com

ServicioAlClienteES.temp@palig.onmicrosoft.com

VentasIndividualES.temp@palig.onmicrosoft.com

VentasGrupoES.temp@palig.onmicrosoft.com

Guatemala

AutorizacionesGT.temp@palig.onmicrosoft.com

ServicioAlClienteGT.temp@palig.onmicrosoft.com

VentasIndividualGT.temp@palig.onmicrosoft.com

VentasGrupoGT.temp@palig.onmicrosoft.com

Honduras

AutorizacionesHO.temp@palig.onmicrosoft.com

ServicioAlClienteHO.temp@palig.onmicrosoft.com

VentasIndividualHO.temp@palig.onmicrosoft.com

VentasGrupoHO.temp@palig.onmicrosoft.com

IMM

IMMAuthorizations.temp@palig.onmicrosoft.com

IMMService.temp@palig.onmicrosoft.com

IMMVentas.temp@palig.onmicrosoft.com

Mexico

AutorizacionesMX.temp@palig.onmicrosoft.com

ServicioAlClienteMX.temp@palig.onmicrosoft.com

VentasIndividualMX.temp@palig.onmicrosoft.com

VentasGrupoMX.temp@palig.onmicrosoft.com

Panama

AutorizacionesPA.temp@palig.onmicrosoft.com

ServicioAlClientePA.temp@palig.onmicrosoft.com

VentasIndividualPA.temp@palig.onmicrosoft.com

VentasGrupoPA.temp@palig.onmicrosoft.com

Puerto Rico

AutorizacionesPR.temp@palig.onmicrosoft.com

ServicioAlClientePR.temp@palig.onmicrosoft.com

United States

CustomerServiceUSG.temp@palig.onmicrosoft.com

AccountManagementUSG.temp@palig.onmicrosoft.com