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Pan‑American Life Insurance Group Launches Online Claims Portal in Partnership with Swiss Re
United States
March 24, 2026
Estimated Reading Time: 3m
New Orleans, LA – March 24, 2026 — Pan‑American Life Insurance Group (PALIG), a leading provider of life, accident, and health insurance throughout the Americas, today announced the launch of an online claims submission portal for life insurance beneficiaries, expanding digital access to the claims process. Developed in partnership with Swiss Re, the portal marks a significant milestone in PALIG’s digital transformation strategy and reinforces the company’s commitment to service excellence.
The portal enables beneficiaries to submit claims online, helping streamline intake, improve submission accuracy and accelerate claims processing during a critical time of need. The solution is currently available to beneficiaries of U.S. life insurance policies, with plans to expand further across PALIG’s global life business.
“Pan‑American Life’s new online claim submission portal helps expedite the claims process and better serve beneficiaries in their time of need,” said Enrique R. Monzon, Vice President, Chief Claims Officer – Global Life, Pan‑American Life Insurance Group. “We are pleased to partner with Swiss Re to enhance support of our beneficiaries across our global footprint. This initiative represents another important step in our broader digital transformation strategy.”
The platform is powered by PromiseXP, Swiss Re’s end‑to‑end digital claims platform designed to support a modern, unified claims experience across diverse markets and product lines.
“We are proud to partner with Pan‑American Life to improve the customer claims experience, backed by Swiss Re’s global scale and local expertise,” said Timothy Kovacik Quick, Head of Global Product Development & Delivery (L&H Claims), Swiss Re. “Together, we are not simply digitizing existing processes; we are redesigning the claims experience from the ground up ‑ mindful that claims are made during moments that matter most, when compassion and ease are essential.”
“By combining Swiss Re’s advanced digital capabilities, deep risk insight and hands‑on regional implementation support with Pan‑American Life’s customer‑first commitment, this partnership establishes a future‑ready claims model built for speed, transparency and trust,” Quick added.
The launch underscores PALIG’s continued investment in technology, innovation, and strategic partnerships aimed to enhance the beneficiary experience and support long‑term operational excellence across its portfolio.
ABOUT SWISS RE
The Swiss Re Group is one of the world's leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cyber crime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 70 offices globally.
ABOUT PAN‑AMERICAN LIFE INSURANCE GROUP (PALIG)
Pan‑American Life Insurance Group (PALIG) is a leading provider of life, accident, and health insurance, serving more than 7.3 million customers across the United States, Latin America, and the Caribbean. Founded in 1911 and headquartered in New Orleans, Louisiana, PALIG operates through over 30 member companies and 2,200 employees with a presence in 22 countries. Backed by a Financial Strength Rating of A (Strong) from Fitch Ratings and A (Excellent) from AM Best, PALIG offers top‑rated individual and group insurance products, along with employee benefits designed to support lifelong well‑being. Guided by a purpose — to be there when people need us most — PALIG is committed to delivering both financial protection and benefits solutions. Learn more about how they are people you can trust for life at palig.com.
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