News & Insights

21 May 2021

Pan-American Life Insurance Company of Trinidad and Tobago Limited announces business continuity plan in response to current COVID-19 pandemic.

Port of Spain, Trinidad – May 21, 2021 – Pan-American Life Insurance Company of Trinidad and Tobago Limited has formally announced its business continuity plan in response to current COVID-19 pandemic events.

“As your trusted Life, Health and Personal Accident partner we continue to support efforts to curb the escalating spread of COVID-19 across Trinidad and Tobago,” said Greer Quan, CEO & Managing Director, Pan-American Life Insurance Company of Trinidad and Tobago, LTD.

To protect all their stakeholders the Head Office, Agencies and Service Centers will continue to operate remotely during the period:

Monday, May 24, 2021 to Wednesday, May 26, 2021.  

Pan-American Life will resume their in-office Cashier and Customer Services at their Head Office and Service Centers only on Thursday, May 27, 2021 during the hours of 9:00 am to 1:00 pm.

With effect from Thursday, May 27, 2021, in an effort to provide additional support and care for the elderly and differently-abled customers, they will be opening offices to these clients 1 hour earlier from 8:00 am – 9:00 am.

 “We remain fully committed to serving our policyholders during this time,” said Inshan Meahjohn, Vice President Regional Insurance Operations. As an alternative to visiting the Service Centers, Pan-American invites their policyholders to contact:

  1. For Policy Related Services: Email to CaribServiceExperience@palig.com 
  1. For Premium Payments, please remit payments using:
  • Preferred Bill Payee option on the online banking platforms provided by First Citizens Bank, RBC Royal Bank, Republic Bank Limited and Scotiabank; or
  • The Drop Box Service located at the Port of Spain, Arima, Chaguanas and San Fernando Service Centers, by dropping cheques in a sealed envelope along with a detailed listing of the Policy Number(s).
About Pan-American Life Insurance Group

Pan-American Life Insurance Group (PALIG), a leading provider of life, accident and health insurance throughout the Americas that has been delivering trusted financial services since 1911. The New Orleans-based Group is comprised of more than twenty-member companies, employs more than 2,100 worldwide and offers top-rated individual and/or group life, accident and health insurance, employee benefits and financial services in 49 states, the District of Columbia (DC), Puerto Rico, the U.S. Virgin Islands, and throughout Latin America and the Caribbean. The Group has branches and affiliates in Costa Rica, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, and 13 Caribbean markets, including Barbados, Cayman Islands, Curacao and Trinidad and Tobago. For more information, visit the Pan-American Life website at palig.com, like us on Facebook @PanAmericanLife, follow us on Twitter @PanAmericanLife, and connect with us on LinkedIn at Pan-American Life Insurance Group.