Policyholder Notification


In compliance with an order from the Tennessee Department of Insurance, a 60-day extension for premium payments is being granted for policyholders and insureds impacted by the recent tornado activity in the state.

Additionally, we will (as applicable):

  • Allow exceptions to proof of loss deadlines, notice requirements, and other contract or underwriting requirements;
  • Allow for policyholders to voluntarily enter payment plans;
  • Allow policyholders to temporarily postpone payment due dates in order to continue  insurance coverage;
  • Suspend late payment, reinstatement, or insufficient funds fees along with any other fee, penalty, or interest charge resulting from the insured's temporary inability to submit premium payments;
  • Allow insureds to request a duplicate copy of their policy at no additional cost;
  • Refrain from canceling or nonrenewing policies solely because of claims resulting from the tornadoes; and
  • Allow for one (1) early or replacement prescription refill per medication.