Coronavirus (COVID-19) Updates


The medical treatment for COVID-19 will be covered according to the Acuerdo Ministerial No. 00126 of 2020 issued by the Ministerio de Salud Pública de Ecuador, or according to any regulation or law that could modify or supersede it.

The spread of the Coronavirus/COVID-19 is creating a very dynamic situation that is rapidly evolving; therefore Pan-American Life de Ecuador,  is checking the situation continuously, including closely monitoring the communications from the Ministerio de Salud Pública de Ecuador, the Superintendencia de Compañías, Valores y Seguros (SCVS),and the Asociación de Compañías de Seguros (ACOSE).

Our office remain closed due to government ordinance, however, our client/customer service remains open. We apologize for the inconvenience during this transition period. For urgent requests or concerns, please contact: Client Services (5932) 225-3500/ Only for local calls: 1-800-725-447. PALIG has implemented its business continuity plan. Our priority is to serve you and answer any questions you have.

We ensure you that we are prepared to respond rapidly to changes as they occur to best support our customers.    


World Health Organization



Centers for Disease Control & Prevention