Member Advocacy

A member advocate is an in-house representative that works exclusively on behalf of our members to reduce medical costs and stressful billing situations. They are able to help members find community programs, hospitals, pharmaceutical companies, and provider offices who have affordable treatment costs. Also, they serve as a single point-of-contact to help resolve on-going or challenging billing issues. They’re even available to speak with members individually, as well as their physicians and medical facilities, so everyone has a full understanding of how the benefits work and can make the most informed choices with regard to planning medical treatment.

Advocates can assist with…

  • Medical bills & Prescription costs
  • Lab work & X-rays
  • CAT Scans / MRIs
  • Scheduling surgical procedures
  • Durable medical equipment
  • Diabetic supplies
  • Complicated claims and billing issues

They help lower costs by…

  • Negotiating balances
  • Finding providers that offer sliding-scale treatment pricing
  • Arranging payment plans for previously incurred bills
  • Requesting discounted lump-sum payments to settle balances
  • Locating community programs for specialized services or frequently recurring expenses due to chronic conditions
  • Contacting discount pharmacies

© 2017 Pan-American Life Insurance Group. All Rights Reserved.

© 2017 Pan-American Life Insurance Group. All Rights Reserved.